A. The Agreement between the User and Rolandia Travel

Welcome to rolandia.eu(Website). Please read the contractual terms and conditions below (hereinafter referred to as “Terms and Conditions”) before accessing Rolandia’s website. This Website is provided by Rolandia Travel with headquarters in Eternitate street no. 76, Axa Center building, 2nd floor, Iaşi, Romania, registered in the Romanian Trade Register under no. J22/1958/2012, Fiscal Code (VAT Number) RO30914247, accredited by the Romanian Ministry of Tourism by license no. 6725 of 2013. Please note that all communication concerning Customer Relations will be sent to the address above.

ROLANDIA reserves the right to change and update at any time the content of the www.rolandia.eu website as well as the privacy policy and the terms and conditions without any prior notification. Therefore, please check this section regularly to check the applicable terms and conditions.

The current terms and conditions are valid and enforceable for all websites related to the domain rolandia.eu whose author/owner/manager is ROLANDIA TRAVEL LLC. All these websites (as such or as they will be later implemented) as well as www.rolandia.eu website will be generically, individually or collectively, called Site and/or Sites in the stipulations below.

B. Accepting the Terms and Conditions

Please read carefully all sections under Terms and Conditions before using our website. Using any part of our Website indicates your agreement in complying with all the terms and conditions. Booking any of the travel products and services on this website through our agents is also considered an understanding and acceptance of the Terms and Conditions.
If you do not agree on the Terms and Conditions of our website, please do not use this Website or make reservations through our agents. We reserve the right at any time to change or update the content without prior notification. Continuing to access and use this Website implies your acceptance of any additions and alterations to the Terms and Conditions.

C. Services Provided by Rolandia

Rolandia Travel provides holiday packages and tourism services in Romania. The website allows you to search, book and pay by the online payment system.

D. Rolandia Travel acts as an Agent

Rolandia Travel acts as an agent for third party suppliers such as airlines, hotels, car rental companies and others (hereinafter referred to as “Tourism Service Provider”). Rolandia Travel will not be held liable for the products and services offered by tourism service providers and does not guarantee in any way (either explicitly or implicitly) the accuracy or quality of the products and services featured on the Website.

E. Using the Website

You can use this Website under the following conditions:

  • You are over 18 years old and have the capacity to initiate legal actions;
  • You have the financial responsibility for all transactions made under your name or on your account;
  • You must provide accurate data about you or your family members;
  • You shall use the Website for personal interest only, for non-commercial purposes (which will be personal and non-abusive at all times);
  • You shall use the Website in order to obtain information and check the availability and suitability of our products and services;
  • You shall use the Website for legitimate purposes with the intention of purchasing our products and services;
  • You shall use the Website to access and receive information about your trip and/or your reservation data or in order to contact

Rolandia Travel for managing your reservation and travel preferences;

  • You shall use the Website in order to share your opinion, reviews or comments on Rolandia Travel products and services;

You agree not to use the Website in the following purposes:

  • to access, extract, use or copy any material or information on this Website in any commercial or illegal purpose. It is strictly forbidden to copy (whether by printing, storing on disk or any other way) to distribute (including distributing copies), to alter or falsify any material contained on the Website;
  • to make a fake, speculative or fraudulent reservation;
  • to access the Website in a way that interferes with or affects the performance of the Website/software or interfere in any way with the users of our Website.

Restriction of using the Website:

Rolandia Travel reserves the right to prohibit access to the Website at any time without prior notification.

F. Reservation policy

Any booking/reservation made via of the Website will be considered an intention to purchase a certain touristic product or service. If your request is accepted, you will receive an e-mail confirmation from Rolandia Travel and as a result this agreement will come into force. All tourism and travel-related services published on the Website are subject to availability by the Tourism Service Providers. The Terms and Conditions of the Tourism Service Provider (including passenger transport regulations imposed by the airlines) will additionally apply to the Terms and Conditions of this Website. The Tourism Service Provider terms and conditions may include provisions relating to payment procedures, liability, cancellation, booking changes and refund (if any) or any other restrictions.

All reservations are subject to availability. Rolandia Travel undertakes to send the User a written confirmation or a refusal within 48 hours after registering the reservation. If the payment is delayed, Rolandia Travel reserves the right to cancel the reservation. Rolandia Travel reserves the right to modify the travel conditions, which will not affect the confirmed standard of the holiday. Rolandia Travel shall notify the User in writing and obtain the User’s mandatory agreement concerning these changes before the holiday start/arrival date. After the full payment, Rolandia Travel shall send the User the voucher and all travel-related documents within 48 hours.

G. Terms of Payment

Rolandia Travel must receive at least 50% of the entire amount due, within 7 (seven) days after obtaining the client’s written confirmation for the reservation. The remaining 50% will be paid at least 25 days before the holiday start. If Rolandia Travel fails to receive the agreed amount, the User will not be able to use the respective tourism services.
All rates and fees may fluctuate due to changes in transportation costs, including fuel costs, taxes or fees charged for services such as boarding, landing, landing fees or exchange rate changes.
The payment can be made by the main types of credit cards recognized and presented in detail on the Website. Rolandia Travel reserves the right to charge any additional fees(or charges) that may occur at the time of the booking by credit card. In this case you will be notified about any applicable fees. Rolandia Travel reserves the right to transfer the costs related to charge back penalties. If your booking is paid by the credit card of another person, we reserve the right to require a written authorization from that person. If your credit card issuer requires it, Rolandia Travel or the Tourism Service Provider reserves the right to deliver tickets, vouchers or any other travel-related documents to your address declared when issuing the credit card. Inaccurate information relative to this address may result in the booking cancellation, delays in issuing your travel-related documents and may result in a fee increase. Please make sure your billing address details match those on your bank statement.
In order to minimize the risk of credit card fraud, before issuing the travel documents we reserve the right to perform, through the online payment processor, random checks, to request proof of your address and a copy of the credit card, as well as a recent bank statement.

H.Cancellation policy

If you wish to cancel or change in any way the service booked or purchased (on condition the Tourism Service Provider allows it), it is your responsibility to notify Rolandia Travel in writing or by phone call about such intentions. In some cases, you may not be able to cancel/modify the travel-related service or you have to meet certain requirements for such actions. Rolandia Travel or the Tourism Service Provider accepts all forms of written requests. Rolandia Travel or the Tourism Service Provider cannot cancel/change the respective service prior to receiving your firm request. If the User renounces the travel/tourism service package under this agreement by his/her fault, the User is liable for penalties Rolandia Travel, in the amount of:
a.25% of the package cost, if renunciation is announced between 30-25 days prior to departure;
b.50% of the package cost, if the renunciation is announced between 16-25 days prior to departure;
c.100% of the package cost, if the renunciation is announced in less than 16 days prior to departure or in case of no-show.

I. Liability

Rolandia Travel is not liable for any indirect losses resulting from the provisions of this agreement or from the inadequate use of the Website or of the tourism services booked or purchased on the Website. Rolandia Travel is only liable for direct losses whose value shall not exceed the total cost of the services purchased (except for death or personal injury which have no limited value).

J. Force Majeure

Rolandia Travel assumes no liability for events caused by Force Majeure. Force Majeure includes, without being limited to, government interventions, wars, kidnapping, fire, flood, accidents, storm, strikes, terrorist attacks or industrial actions that may affect the activity of Rolandia Travel or its suppliers.

K. Intellectual Property Rights and Use of Materials and Information on the Website

The copyright, intellectual property rights and website content belong to Rolandia Travel. The Material contained on the Website is the property of Rolandia Travel or its affiliates, unless it is recognized as belonging to other third parties.

The name « Rolandia Travel » as well as the related trademarks, logos, graphics or artwork featured on the Website are trademarks of Rolandia Travel or its affiliates. Other company names, products or services featured on the Website may be trade marks of their respective owners.

You have no right or license to use such trademarks.

L. Website Changes

Rolandia Travel may change the design or content of the Website, including the availability of tourism service providers, the database and other features of the Website.

M. Privacy Policy

Rolandia Travel attaches great importance to protecting your privacy. In order to understand the Website’s policy on protecting confidential information please refer to the Privacy Policy (link).

N. Changes to the Terms and Conditions

Rolandia Travel reserves the right to change or update the Terms and Conditions related to using this Website at any time, without prior notification to the Users. The updated version of the Terms and Conditions will be posted on the website as soon as the changes come into effect. Continuing to use the Website following any changes will constitute your acceptance of such changes.

O. Governing Law

These Terms and Conditions constitute the entire Agreement between the User and Rolandia Travel and are governed by the laws of Romania.

CONTRACT FOR TOURISM SERVICES

The former is characterized by its similarly weighted lines, while the latter is distinguished by its contrast of light and heavy lines. Often, these styles are Personal data refers to any information relating to an identified or identifiable natural person; an identifiable person is someone who can be identified, directly or indirectly. In particular, by reference to an identification number or to one or several factors specific to the physical, physiological, mental, economic, cultural or social identity;
Personal data processing refers to any operation or set of operations which is performed on personal data by automated means or otherwise, such as: collecting, recording, organizing, storage, adaptation, alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise; association or combination, blocking, erasure or destruction;
Storage refers to storing the personal data collected on any kind of support; a personal data recording system;
Personal data recording system refers to any organized personal data system, accessible according to specific criteria, regardless whether this structure is centralized/decentralized or distributed by functional or geographical criteria;
Operator refers to any individual or entity of private or public law, including public authorities, institutions and their territorial bodies, that determines the purpose and means of processing personal data;
Third party refers to any individual or entity of private or public law, including public authorities, institutions and their territorial bodies, other than the designated person, the operator or authorized person or persons who, under the direct authority of the operator or the empowered person are authorized to process data;
Recipient refers to any individual or entity of private or public law, including public authorities, institutions and their territorial bodies to whom data are disclosed, whether they are a third party or not; the public authorities which may receive data based on a special inquiry competence shall not be regarded as recipients;
Anonymous data is data which, due to the origin or specific processing method, cannot be associated with an identified or identifiable person;
“Business contact” type data denote data including the name, title, business address, phone number or email address of the employee of an organization, in this capacity. “Business contact” data do not qualify as personal data.
Statistics refers to data that were obtained as a result of processing personal data by an operator, but cannot be used to identify a person and are used solely for statistical purposes and/or information, promotion.combined.

 

CONTRACT FOR TOURISM SERVICES

The former is characterized by its similarly weighted lines, while the latter is distinguished by its contrast of light and heavy lines. Often, these styles are Personal data refers to any information relating to an identified or identifiable natural person; an identifiable person is someone who can be identified, directly or indirectly. In particular, by reference to an identification number or to one or several factors specific to the physical, physiological, mental, economic, cultural or social identity;
Personal data processing refers to any operation or set of operations which is performed on personal data by automated means or otherwise, such as: collecting, recording, organizing, storage, adaptation, alteration, retrieval, consultation, use, disclosure to third parties by transmission, dissemination or otherwise; association or combination, blocking, erasure or destruction;
Storage refers to storing the personal data collected on any kind of support; a personal data recording system;
Personal data recording system refers to any organized personal data system, accessible according to specific criteria, regardless whether this structure is centralized/decentralized or distributed by functional or geographical criteria;
Operator refers to any individual or entity of private or public law, including public authorities, institutions and their territorial bodies, that determines the purpose and means of processing personal data;
Third party refers to any individual or entity of private or public law, including public authorities, institutions and their territorial bodies, other than the designated person, the operator or authorized person or persons who, under the direct authority of the operator or the empowered person are authorized to process data;
Recipient refers to any individual or entity of private or public law, including public authorities, institutions and their territorial bodies to whom data are disclosed, whether they are a third party or not; the public authorities which may receive data based on a special inquiry competence shall not be regarded as recipients;
Anonymous data is data which, due to the origin or specific processing method, cannot be associated with an identified or identifiable person;
“Business contact” type data denote data including the name, title, business address, phone number or email address of the employee of an organization, in this capacity. “Business contact” data do not qualify as personal data.
Statistics refers to data that were obtained as a result of processing personal data by an operator, but cannot be used to identify a person and are used solely for statistical purposes and/or information, promotion.combined.