Terms & conditions

A. The Agreement between the User and Rolandia

Welcome to rolandia.eu (Website). Please read the contractual terms and conditions below (hereinafter referred to as “Terms and Conditions”) before accessing Rolandia’s website. This Website is provided by Rolandia Travel with headquarters in Petre Andrei street no. 4B, 2nd floor, Iaşi, Romania, registered in the Romanian Trade Register under no. J22/1958/2012 , Fiscal Code 37582072. Please note that all communication concerning Customer Relations will be sent to the address above.


Rolandia reserves the right to change and update at any time the content of the www.rolandia.eu website as well as the privacy policy and the terms and conditions without any prior notification. Therefore, please check this section regularly to check the applicable terms and conditions.


The current terms and conditions are valid and enforceable for all websites related to the domain rolandia whose author/owner/manager is ROLANDIA TRAVEL SRL. All these websites (as such or as they will be later implemented), as well as www.rolandia.eu website, will be generical, individually or collectively, called Site and/or Sites in the stipulations below.


B. Accepting the Terms and Conditions

Please read carefully all sections under Terms and Conditions before using our website. Using any part of our Website indicates your agreement in complying with all the terms and conditions. Booking any of the tours and services on this website through our agents are also considered an understanding and acceptance of the Terms and Conditions.


If you do not agree on the Terms and Conditions of our website, please do not use this Website or make reservations. We reserve the right at any time to change or update the content without prior notification. Continuing to access and use this Website implies your acceptance of any additions and alterations to the Terms and Conditions.


C. Services Provided by Rolandia Travel

Rolandia Travel provides trips and customized tours in Romania. The website allows you to search, book and pay by the online payment system.


D. Using the Website

You can use this Website under the following conditions:

You are over 18 years old and have the capacity to initiate legal actions;

You have the financial responsibility for all transactions made under your name or on your account;

You shall use the Website in order to obtain information and check the availability and suitability of our products and services;

You shall use the Website for legitimate purposes with the intention of purchasing our products and services;

You shall use the Website to access and receive information about your trip and/or your reservation data or in order to contact Rolandia Travel for managing your reservation and tour preferences;

You shall use the Website in order to share your opinion, reviews or comments on Rolandia Travel products and services;

You agree not to use the Website in the following purposes:

to access, extract, use or copy any material or information on this Website in any commercial or illegal purpose. It is strictly forbidden to copy (whether by printing, storing on disk or any other way) to distribute (including distributing copies), to alter or falsify any material contained on the Website;

to make a fake, speculative or fraudulent reservation;

to access the Website in a way that interferes with or affects the performance of the Website/software or interfere in any way with the users of our Website.

Restriction of using the Website:

Rolandia Travel reserves the right to prohibit access to the Website at any time without prior notification.


E. Reservation policy

Any booking/reservation made via of the Website will be considered an intention to purchase a certain touristic product or service. If your request is accepted, you will receive an e-mail confirmation from Rolandia Travel and as a result, this agreement will come into force. All services published on the Website are subject to availability. 

All reservations are subject to availability. Rolandia Travel undertakes to send the User a written confirmation or a refusal within 48 hours after registering the reservation. If the payment is delayed, Rolandia Travel reserves the right to cancel the reservation. Rolandia Travel reserves the right to modify the trips conditions, which will not affect the confirmed standard of the holiday. Rolandia Travel shall notify the User in writing and obtain the User’s mandatory agreement concerning these changes before the holiday start/arrival date. After the full payment, Rolandia Travel shall send the User the voucher and all travel-related documents within 48 hours.


F. Terms of Payment

Rolandia Travel must receive at least 20% of the entire amount due, within 7 (seven) days after obtaining the client’s written confirmation for the reservation. The remaining 80% will be paid at least 30 days before the tour starts. If Rolandia Travel fails to receive the agreed amount, the User will not be able to use the respective tourism services.


All rates and fees may fluctuate due to changes in transportation costs, including fuel costs, taxes or fees charged for services such as boarding, landing, landing fees or exchange rate changes.


The payment can be made by the main types of credit cards recognized and presented in detail on the Website. Rolandia Travel reserves the right to charge any additional fees (or charges) that may occur at the time of the booking by credit card. In this case, you will be notified about any applicable fees. Rolandia Travel reserves the right to transfer the costs related to chargeback penalties. If your booking is paid by the credit card of another person, we reserve the right to require a written authorization from that person. If your credit card issuer requires it, Rolandia Travel or the Ground Service Provider reserves the right to deliver tickets, vouchers or any other travel-related documents to your address declared when issuing the credit card. Inaccurate information relative to this address may result in the booking cancellation, delays in issuing your travel-related documents and may result in a fee increase. Please make sure your billing address details match those on your bank statement.


In order to minimize the risk of credit card fraud, before issuing the documents we reserve the right to perform, through the online payment processor, random checks, to request proof of your address and a copy of the credit card, as well as a recent bank statement.


G.Cancellation policy

If you wish to cancel or change in any way the service booked or purchased (on condition the Tourism Service Provider allows it), it is your responsibility to notify Rolandia Travel in writing or by a phone call about such intentions. In some cases, you may not be able to cancel/modify the related service or you have to meet certain requirements for such actions. Rolandia Travel or the Ground Service Provider accepts all forms of written requests. Rolandia Travel or the Ground Service Provider cannot cancel/change the respective service prior to receiving your firm request. If the User renounces the trips service package under this agreement by his/her fault, the User is liable for penalties Rolandia Travel in the amount of:


a.25% of the package cost, if renunciation is announced between 30-25 days prior to departure;

b.50% of the package cost, if the renunciation is announced between 16-25 days prior to departure;

c.100% of the package cost, if the renunciation is announced in less than 16 days prior to departure or in case of no-show.


H. Liability

Rolandia Travel is not liable for any indirect losses resulting from the provisions of this agreement or from the inadequate use of the Website or of the tourism services booked or purchased on the Website. Rolandia Travel is only liable for direct losses whose value shall not exceed the total cost of the services purchased (except for death or personal injury which have no limited value).


I. Force Majeure

Rolandia Travel assumes no liability for events caused by Force Majeure. Force Majeure includes, without being limited to, government interventions, wars, kidnapping, fire, flood, accidents, storm, strikes, terrorist attacks or industrial actions that may affect the activity of Rolandia Travel or its suppliers.


J. Intellectual Property Rights and Use of Materials and Information on the Website


The copyright, intellectual property rights and website content belong to Rolandia Travel. The Material contained on the Website is the property of Rolandia Travel or its affiliates unless it is recognized as belonging to other third parties.


The name « Rolandia Travel » as well as the related trademarks, logos, graphics or artwork featured on the Website are trademarks of Rolandia Travel or its affiliates. Other company names, products or services featured on the Website trademarks marks of their respective owners.


You have no right or license to use such trademarks.


K. Website Changes


Rolandia Travel may change the design or content of the Website, including the availability of tourism service providers, the database and other features of the Website.


L. Privacy Policy


Rolandia Travel attaches great importance to protecting your privacy. In order to understand the Website’s policy on protecting confidential information please refer to the Privacy Policy (link).


M. Changes to the Terms and Conditions


Rolandia Travel reserves the right to change or update the Terms and Conditions related to using this Website at any time, without prior notification to the Users. The updated version of the Terms and Conditions will be posted on the website as soon as the changes come into effect. Continuing to use the Website following any changes will constitute your acceptance of such changes.


N. Governing Law


These Terms and Conditions constitute the entire Agreement between the User and Rolandia Travel and are governed by the laws of Romania.