Terms & conditions

Last updated: 21.05.2021

Welcome to Rolandia!

We help users to search and book travel experiences in Romania. Rolandia travel is a tour operator/destination management company or event organizer, and all the services offered are assembled using suppliers for accommodation, meals, or transport.

Please read these Terms and conditions carefully, as they contain important information concerning your legal rights and limitations on these rights.


A. The Agreement between the User and Rolandia

Welcome to rolandia.eu (Website). Please read the contractual terms and conditions below (hereinafter referred to as “Terms and Conditions”) before accessing Rolandia’s website or booking a service. This Website is provided by Rolandia Travel with headquarters in Petre Andrei street no. 4B, 2nd floor, Iaşi, Romania, registered in the Romanian Trade Register under no. J22/1958/2012, Fiscal Code 37582072. Please note that all communication concerning Customer Relations will be sent to the address above.

The current terms and conditions are valid and enforceable for the bookings made through the websites related to the domain rolandia, whose author/owner/manager is ROLANDIA TRAVEL SRL, or by contacting us by telephone or by email at info@rolandia.eu. All these websites (as such or as they will be later implemented), as well as www.rolandia.eu website, will be generical, individually or collectively, called Site and/or Sites in the stipulations below.


B. Accepting the Terms and Conditions

Please read all sections carefully under Terms and Conditions before using our website. Using any part of our Website indicates your agreement in complying with all the terms and conditions. Booking any of the tours and services on this website through our agents and directly with us is also considered an understanding and acceptance of the Terms and Conditions.

If you do not agree to the Terms and Conditions of our website, please do not use this Website or make reservations. We reserve the right at any time to change or update the content without prior notification. Continuing to access and use this Website implies your acceptance of any additions and alterations to the Terms and Conditions.


C. Services Provided by Rolandia Travel

Rolandia Travel provides tailor-made tours, extended schedule tours, day trips, and city tours in Romania and neighboring countries. The website allows you to search, book and pay by the online payment system.


D. Using the Website

You can use this Website under the following conditions:

You are over 18 years old and have the capacity to initiate legal actions;

You have the financial responsibility for all transactions made under your name or on your account;

You shall use the Website to obtain information and check the availability and suitability of our products and services;

You shall use the Website for legitimate purposes with the intention of purchasing our products and services;

You shall use the Website to access and receive information about your trip and/or your reservation data or in order to contact Rolandia Travel for managing your reservation and tour preferences;

You shall use the Website in order to share your opinion, reviews, or comments on Rolandia Travel products and services;

You agree not to use the Website for the following purposes:

  • to access, extract, use or copy any material or information on this Website for any commercial or illegal purpose. It is strictly forbidden to copy (whether by printing, storing on disk, or any other way) to distribute (including distributing copies), to alter or falsify any material contained on the Website;
  • to make a fake, speculative, or fraudulent reservation;
  • to access the Website in a way that interferes with or affects the performance of the Website/software or interfere in any way with the users of our Website.

Restriction of using the Website:

Rolandia Travel reserves the right to prohibit access to the Website at any time without prior notification.


E. Reservation policy

Any booking/reservation made via the Website, telephone, or email will be considered an intention to purchase a certain touristic product or service. If your request is accepted, you will receive an e-mail confirmation from Rolandia Travel, and as a result, this agreement will come into force. All services published on the Website are subject to availability. 

All reservations are subject to availability. Rolandia Travel undertakes to send the User a written confirmation or a refusal within 48 hours after registering the reservation.

If the payment is delayed, Rolandia Travel reserves the right to cancel the reservation. Rolandia Travel reserves the right to modify the trip conditions, which will not affect the confirmed standard of the holiday. Rolandia Travel shall notify the User in writing and obtain the User’s mandatory agreement concerning these changes before the holiday start/arrival date. After the full payment, Rolandia Travel shall send the User the voucher and all travel-related documents within 48 hours.


F. Terms of Payment

Tailor-made tours

If the user wishes to purchase a Tailor-Made Tour (a tour that can’t be found among those sold through the website ), then the user will contact Rolandia by telephone or by e-mail in order to discuss the specific requirements. If Rolandia quotes a price for a Tailor-Made Tour that is based upon a specified number of individuals, then, in the event of the size of the group increasing or decreasing, Rolandia may alter our quoted price accordingly to reflect the revised numbers.

 Rolandia Travel must receive 15 % of the entire amount due within 7 (seven) days after obtaining the client’s written confirmation for the reservation. This payment is not refundable.

The remaining 85% will be paid at least 30 days before the tour date. If Rolandia Travel fails to receive the agreed amount, the User will not be able to use the #tourism services booked.

Extended tours

Extended tours (private or shared) are the tours of more than one day, with a specific itinerary with guaranteed departures for shared tours and open dates for the private tours. 

  • A deposit of a maximum 10% is due at the time of booking and can be paid directly on the website or wire transfer to our account.
  • The remaining of 90% will be paid at least 15 days in advance before the tour date. The payment will be made through the user account on Rolandia website or by wire transfer to our account.   

Day trips and city tours

The Day tours and City tours- are single-day tours with a specific itinerary.

  • 100% payment will be due at the time of booking and can be paid directly on the website or wire transfer to our account.

The payment can be made by the main types of credit cards recognized and presented in detail on the Website. Rolandia Travel reserves the right to charge any additional fees (or charges) that may occur at the time of the booking by credit card. In this case, you will be notified about any applicable fees. Rolandia Travel reserves the right to transfer the costs related to chargeback penalties. If your booking is paid by the credit card of another person, we reserve the right to require a written authorization from that person. If your credit card issuer requires it, Rolandia Travel or the Ground Service Provider reserves the right to deliver tickets, vouchers, or other travel-related documents to your address declared when issuing the credit card. Inaccurate information relative to this address may result in the booking cancellation, delays in issuing your travel-related documents, and may result in a fee increase. Please make sure your billing address details match those on your bank statement.

To minimize the risk of credit card fraud, before issuing the documents, we reserve the right to perform, through the online payment processor, random checks, to request proof of your address and a copy of the credit card, as well as a recent bank statement.


G.Cancellation policy

If you wish to cancel or change in any way the service booked or purchased (on condition the Tourism Service Provider allows it), it is your responsibility to notify Rolandia Travel in writing at info@rolandia.eu about such intentions. In some cases, you may not be able to cancel/modify the related service, or you have to meet certain requirements for such actions. Rolandia Travel or the Ground Service Provider accepts all forms of written requests. Rolandia Travel or the Ground Service Provider cannot cancel/change the respective service prior to receiving your firm request.

Cancellation by User

If the User renounces the trips service package under this agreement by his/her fault, the User is liable for penalties to Rolandia Travel as following:

For tailor-made tours:

a.15% of the package cost, if renunciation is announced between 60-30 days prior to tour departure

b.50% of the package cost, if renunciation is announced between 30-15 days prior to tour departure

c. 100% of the package cost if the renunciation is announced in less than 15 days prior to tour departure or in case of no-show.

 Extended tours (private or shared):

a.10% of the package cost, if renunciation is announced between 10-15 days prior to tour departure;

c.100% of the package cost if the renunciation is announced in less than 10 days prior to tour departure or in case of no-show.

One Day tours and City tours:

a.10% of the package cost, if renunciation is announced more than 48 hours  prior to departure;

b.100% of the package cost if the renunciation is announced in less than 48 hours prior to departure or in case of no-show.

Cancellation by the provider - Rolandia
We will only cancel tours due to unavoidable and extraordinary circumstances which are outwith our control or which might jeopardize your safety. If we cancel your tour then we will notify you as soon as possible, and we will always refund you, in full, all sums paid by you.


H. Refusal of Travel

Rolandia’s reserves the right to refuse to carry any person whose conduct or manner is likely to cause offense or upset to other passengers:

  • is thought to be under the influence of alcohol or drugs
  • has an infectious disease
  • attempts to smoke or consume alcohol in the vehicle
  • does or most probably would pollute the vehicle with his/her clothing or baggage
  • whose behavior is disruptive in any way and/or affects the passengers’ safety or that of the driver of the vehicle
  • acts in any way that is prohibited by the laws in Romania.

In either of the cases mentioned above, full cancellation charges shall be applied by Rolandia, and Rolandia shall have no further liability to that passenger or to any person traveling with them.


I. Complains

We actively welcome your feedback of our own services and those provided by other suppliers (such as accommodation providers). In the event that you have any complaint during the course of your tour please bring this to the attention of the tour guide as soon as possible, and we will endeavor to resolve the matter to your satisfaction.

Please note that any complaints must be received in writing to our email address within 20 days of the return booking date. Failure to notify us of your complaint within 20 days does largely affect our ability to investigate the matter complained of. Therefore we cannot accept complaints for services later than 20 days.

We cannot accept any responsibility for delays, reasonable or unavoidable, caused by the nature of our services (e.g., traffic conditions).


J. Luggage

Our luggage space is limited, and we operate under strict legal weight regulations for safety reasons.

Tailor-made tours- up to 30 kg per person This may consist of a small bag for onboard personal items and a larger suitcase or rucksack.

Extended tours up to 20 kg per person This may consist of a small bag for onboard personal items and a larger suitcase or rucksack.

Day tours and city tours up to 8 kg per person. This may consist of a small bag for onboard personal items or a rucksack.

If you would like to travel with baggage that exceeds this limitation in size and/or quantity, please inform us at the time of booking. Should you fail to do so, we cannot guarantee your luggage will be transported.


K. Insurance

 Rolandia strongly recommends that passengers arrange suitable travel, medical, and cancellation insurance.


L. Liability

Rolandia Travel is not liable for any indirect losses resulting from the provisions of this agreement or the inadequate use of the Website or of the tourism services booked or purchased on the Website or from Rolandia Travel. Rolandia Travel is only liable for direct losses whose value shall not exceed the total cost of the services purchased (except for death or personal injury, which have no limited value).


M. Force Majeure

Rolandia Travel assumes no liability for events caused by Force Majeure. Force Majeure includes, without being limited to, government interventions, wars, kidnapping, fire, flood, accidents, storms, strikes, terrorist attacks, or industrial actions that may affect the activity of Rolandia Travel or its suppliers.


N. Intellectual Property Rights and Use of Materials and Information on the Website

The copyright, intellectual property rights, and website content belong to Rolandia Travel. The Material contained on the Website is the property of Rolandia Travel or its affiliates unless it is recognized as belonging to other third parties.

The name « Rolandia » as well as the related trademarks, logos, graphics, or artwork featured on the Website are trademarks of Rolandia Travel or its affiliates. Other company names, products, or services featured on the Website trademarks marks of their respective owners.

You have no right or license to use such trademarks.


O. Website Changes

Rolandia Travel may change the design or content of the Website, including the availability of tourism service providers, the database, and other features of the Website.


O. Privacy Policy

Rolandia Travel attaches great importance to protecting your privacy. In order to understand the Website’s policy on protecting confidential information, please refer to the Privacy Policy (link).


R. Changes to the Terms and Conditions

Rolandia Travel reserves the right to change or update the Terms and Conditions related to using this Website at any time, without prior notification to the Users. The updated version of the Terms and Conditions will be posted on the website as soon as the changes come into effect. Continuing to use the Website following any changes will constitute your acceptance of such changes.


S. Governing Law

These Terms and Conditions constitute the entire Agreement between the User and Rolandia Travel and are governed by the laws of Romania.